Refund and Returns Policy

RYD Wheels — Returns & Refund Policy

Built to Order, Built for You

Every RYD wheel is custom manufactured to your specifications — your bike, your fitment, your finish. Each order is made specifically for you and is not a stock item pulled from a shelf. Because of this, our return and refund terms are different from those of a typical off-the-rack retailer, and we want them to be clear up front.

All Custom Orders Are Final

Once a custom wheel order has been placed and entered production, the order is final. We do not offer refunds, returns, or exchanges on custom wheel orders. This includes orders that have been built, are in the process of being built, or have been finished to your specified size, offset, finish, or style.

We ask every customer to confirm their fitment, sizing, and finish details before approving an order. If you’re not 100% sure of your specs, reach out before you order — we’re glad to help you get it right the first time.

Our Commitment: We Make It Right

A “no refunds” policy does not mean you’re on your own if something goes wrong. We stand behind every wheel we build. If there’s an issue that’s the result of our work, we will work with you to correct it. This covers:

  • Manufacturing defects in materials or workmanship
  • A wheel that was not built to the specifications confirmed on your order
  • Errors on our part in producing or finishing your order

In these cases we will repair, remake, or otherwise correct the wheel so that you receive what you ordered. Our goal is always a finished product you’re proud to ride.

How to Report an Issue

  1. Inspect your wheels as soon as they arrive. Check for any damage, defects, or discrepancies before installation.
  2. Contact us within 5 days of delivery if you find a problem.
  3. Send photos clearly showing the issue. This helps us diagnose it quickly and get a solution moving.
  4. We’ll review and lay out the next steps — repair, remake, or correction as appropriate.

Please do not install or modify a wheel you believe has an issue until you’ve spoken with us, as doing so may affect our ability to correct it.

Shipping Damage

If your order arrives damaged in transit, document it immediately — photograph the packaging and the wheels before and after unboxing — and contact us within 2 days. Keep all original packaging. We’ll work with you and the carrier to resolve shipping damage.

Changing or Canceling an Order

Need to make a change? Contact us as soon as possible. We can sometimes accommodate changes or cancellations before your order enters production, but once production has begun the order is final and cannot be changed, canceled, or refunded.

Questions?

If anything here is unclear, or you want help confirming your fitment before you order, reach out:

We’d rather take an extra minute up front than have you end up with a wheel that isn’t right. We’re here to help.